Tools & Technologies

- Service Now SAM Module
- Service Now Discovery, SML, NDS
- SCCM, Intune
- SaaS license management integrations

About the Team & Impact

You’ll work with Administration Services and IT stakeholders to deliver a fully operational SAM solution integrated with existing Service Now components. Your work will improve visibility, reduce audit risk, and optimize software costs.

Responsibilities

- Configure and deploy Service Now SAM module, including integrations
- Define workflows and reporting requirements with stakeholders
- Establish processes for software discovery, normalization, and lifecycle management
- Integrate SAM with CMDB and procurement systems
- Implement KPIs, dashboards, and compliance tracking
- Deliver training and knowledge transfer for internal teams
- Document SAM processes and workflows




- Support post-go-live transition and internal ownership

Must-Have Qualifications

- Proven experience implementing and configuring Service Now SAM
- Robust understanding of ITAM and SAM principles
- Experience with SCCM, Intune integrations
- Familiarity with license models and compliance
- Service Now certifications (SAM preferred)

Nice-to-Have

- SaaS license management experience
- Knowledge of vendor-specific modules (Microsoft, SUSE, Red Hat, Oracle)
- Ability to integrate SAM with other Service Now modules
- Experience with automated workflows for reclamation and alerts

📌 Remote Service Now (Brampton)
🏢 SAPSOL Technologies
📍 Brampton