Addiction and Mental Health Worker, Reach Out / 988 Direct Service - (OPSEU) Full-Time, Contract (End Date: March 31, 2028) London, Ontario (London Zone) Application Deadline: September 15, 2026 We believe that the path to success involves bringing others with you. As a member of our Reach Out/988 team, you’ll support individuals through phone, text and webchat who are struggling with their mental health and/or addictions to feel the same sense of belonging, connection and safety that everyone in our community deserves. 9-8-8 is Canada’s first nation-wide support specifically for suicide prevention and emotional distress. This recent service will be available 24/7/365 and accessible to everyone from coast to coast to coast. Our Reach Out/988 team is dedicated to meeting every connection with empathy, acceptance and radical genuineness. Consider revitalizing your career and making a difference in your community by joining our team! WHAT WE'RE OFFERING: What you’ll be making - Starting rate for this role is $27.14 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ($30.01 per hour for Level 1 – Direct Service, Regulated): Successful candidates who are registered with one of the designated professional colleges (e.G. OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO) will receive the wage differential for regulation Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($34.41 per hour for non-regulated,



and $37.26 per hour for regulated); for internal applicants, grid level placement will occur as per the Collective Agreement Premiums of $2.00 per hour will be applied for eligible Evening/Night (8:00pm – 7:00am) and Weekend Shifts. When you’ll work -70 hours biweekly; rotating days, afternoons, evenings and weekends; paid 30-minute lunch Your pension plan–Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP) What your benefits will be–9% in lieu of benefits HOW YOU WILLBE MAKINGA DIFFERENCE: Assessment in collaboration with the client: Establish a therapeutic relationship to maximize the benefits of engagement between the staff and the client Operate from a trauma and violence informed perspective Complete mental health assessments based on theory of crisis management including rapid response, risk assessment, de-escalation, stabilization, and referral to determine client needs and level of risk Assess social and environmental factors impacting the client Assess the adequacy of resources/supports currently available to the client Identify risk factors related to the safety of both the client and staff members as well as relapse Assess barriers to successful community living (e.G. treatment options, transportation, finances, etc.) Ensure assessment incorporates cultural and ethnic factors Identify areas requiring additional assessment Warm

📌 Addiction And Mental Health Worker, Reach Out/988 (London)
🏢 CMHA Thames Valley Addiction and Mental Health Services
📍 London