Step into a Reservations Agent role where friendliness and efficiency are key, ensuring each guest feels valued. Master room bookings and upselling in this agile environment.

As a Reservations Agent, you will report directly to the Reservations Manager while providing excellent telephone service to hotel guests. This full-time role fosters an inviting atmosphere through personal interaction and professional communication, directly impacting the hotel’s revenue through effective upselling of services and rates.

Key Responsibilities: • Greet guests warmly and respond promptly to inquiries • Enter and confirm reservations in the Opera system • Explain policies, services,



and room availability clearly • Handle guest requests and maintain follow-up actions • Facilitate group reservations and coordination with sales teams

Requirements: • Minimum 2 years experience in Front Office or Reservations • Background in Hospitality Management or Marketing preferred • Proficient in Microsoft Office and reservation systems • Excellent organizational and multitasking capabilities • Flexible scheduling to accommodate varying business needs

Bring your passion for hospitality and customer service excellence to our dedicated team. #J-18808-Ljbffr

📌 Friendly Reservations Agent Position (Winnipeg)
🏢 Pan Pacific Vancouver
📍 Winnipeg