Job Description

What is the prospect? The Associate Operations Representative is responsible for processing routine data try and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production.

What will you do?

- Follows standard processes as outlined in Folio guidelines policy, process and procedures referring items outside established standards to the Manager.
- Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI.
- Examines all documents for completeness and takes full responsibility for quality and accuracy of day to day responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience.
- Understands, accepts, and supports change as it relates to their role and the commitment to client fulfillment.
- Exercises due diligence in following operational risk policies, procedures standards and guidelines.
- Ensures all authorities for the role are reviewed, understood, and adhered to.
- Takes personal accountability for high achievement; actively participates in weekly coaching routines and learning opportunities to improve their individual and team contribution.
- Supports a client first mindset through communication and demonstrated positive behaviours

What do you need to succeed?

Must Have

- Client Focus




- Efficient and accurate data entry abilities.
- Ability to work in high volume & strict timeframe deadlines

Nice to Have

- Knowledgeable of products supported by the team (Commercial Deposit Processing, Cash processing)

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address

HALIFAX CASH SERVICES CENTRE, 120 TROOP AVE:HALIFAX

City

Halifax

Country

Canada

Work hours/week

0

Employment Type

Part time

Platform

TECHNOLOGY AND OPERATIONS

Job Type

Casual

Pay Type

Salaried

Posted Date

Application Deadline

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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📌 Associate Operations Representative - Deposit Processing (Halifax Regional Municipality)
🏢 RBC
📍 Halifax Regional Municipality