Join us as an Optical Support Engineer, ensuring outstanding 24/7 technical assistance for our customers. Leverage your skills in system-level troubleshooting and contribute to customer satisfaction.
In this role, you will engage with customers to address complex issues while collaborating closely with R&D; to implement viable solutions. Your extensive knowledge of Nokia's products will be crucial for success, helping to establish a high standard of customer support and fostering teamwork.
Key Responsibilities:
• Provide advanced technical support to customers
• Troubleshoot intricate issues and develop solutions
• Act as primary liaison between customers and R&D;
• Maintain documentation of support activities for insights
• Deliver training to enhance team capabilities
Requirements:
• Preferred Bachelor's degree in Engineering or similar
• Minimum 3 years in a technical support capacity
• Strong critical thinking and communication skills
• Experience with software tools for troubleshooting
• Flexibility for on-call duties in a 24/7 setting
Utilize your expertise to enrich customer experience and streamline support processes as part of our agile team.
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📌 Optical Support Engineer – 24/7 Role (Ottawa)
🏢 NOKIA
📍 Ottawa