Join the City of West Kelowna as a Service Desk Technician and deliver vital IT support to enhance employee productivity. Engage in troubleshooting and resolving tech issues in a friendly community setting.This full time position is centered around providing first-line technical assistance to employees. You will handle service requests, resolve a range of hardware and software problems, and assist with onboarding new employees. A strong grasp of computer systems and ITIL best practices is crucial, as you will document and escalate complex issues to Tier 2 support when necessary.Key Responsibilities:- Troubleshoot hardware and software issues for users- Document and prioritize support incidents appropriately- Setup workstations, user accounts, and permissions- Maintain various IT systems, including desktop and networks- Create and update technical documentation and FAQsRequirements:- Diploma in Computer Science or equivalent- Two years of experience in related tech support- Excellent verbal and written communication skills- Class 5 Driver's License is required- Quick learner with attention to detailContribute to the IT solutions that empower a thriving community in West Kelowna.#J-18808-Ljbffr

📌 Service Desk Technician - $38.2 An Hour (Winnipeg)
🏢 City of West Kelowna
📍 Winnipeg