Service Technician - Cap’s Bicycle Shop - New Westminster, BC ABOUT SPECIALIZED Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the futureeach and everyday. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. In Company Owned Railed, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized. JOB SUMMARY AServiceTechnicianis the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical expertise to the next level as a driver of outstandingin storebrand experiences. AServiceTechnicianworks directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better.ServiceTechnicians work collaboratively and hands‑on with staff and local riders as a host, mentor, brandadvocate, and technical service ace. TheServiceTechnicianprovidesexceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals. HOW YOU’LL MAKE A DIFFERENCE Meeting and making a connection with riders,



asking qualifying questions and listening to riders’ needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service. Speak authoritatively on technical matters as they relate and pertain to our bicycles; be theexpert Assists customers in an enthusiastic and courteous manner; provides “wow” customerservice. Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number ofrepairs Advises and assists customers with their product/service selection without bias. Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as current product lines are introduced. Assists with bike sales with technical consulting, and any other bike floor duties as needed. Deliver best in class rider-service that ensures ongoing service and high levels ofridersatisfaction General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorialduty Proficiency in Lightspeed point of sale systems and storeoperationalwebsites Regular, dependable attendance and punctuality WHAT YOU NEED TO WIN Passion for cycling and the Specialized brand Bike shop / Bike mechanic experience preferred Excellentcommunicationwiththe ability to effectively interact with riders and teammembers Must be able to work as business dictates whichincludesweekends Abilityto stand for extensive time periods; while occasionally walking, kneeling, or reaching Ableto lift at least 50lbs. or more and use proper liftingskills TELL ME MORE Competitive health care (Medical PPO or HDHP)* Dental* Vision* Health Savings

📌 Service Technician - Cap'S Bicycle Shop - New Westminster, Bc
🏢 Specialized Bicycle Components
📍 New Westminster