Lead exceptional customer support at OBE as a Customer Service Manager. Spearhead service strategies, resolve escalated issues, and focus on customer satisfaction in a thriving market.

OBE seeks a Customer Service Manager to oversee its support team. In this role, you will drive continuous improvement, manage daily operations, and enhance team performance. Your leadership will be crucial in cultivating a detail-oriented setting, ensuring effective service delivery to a bilingual customer base.

Key Responsibilities: • Manage team operations by setting expectations and coaching staff • Handle escalated customer inquiries and complex issues • Monitor key performance indicators for service excellence • Conduct training sessions and performance reviews • Collaborate with sales and operations leaders in the organization

Requirements: • 5+ years in customer service, 2+ in leadership • Proficiency in CRM platforms and support software • Bilingual proficiency in English and Spanish preferred • Robust data-driven decision-making abilities • Familiarity with KPI metrics and performance analytics

This role is an chance to make a significant impact at OBE in Denver's vibrant construction sector. #J-18808-Ljbffr

📌 Customer Service Manager in Denver (Prince Edward County)
🏢 Oldcastle BuildingEnvelope
📍 Prince Edward County