Join Felix as a Customer Experience Coordinator, a leading digital healthcare company committed to improving patient outcomes. This remote role focuses on providing empathetic and efficient support through online communication. As a CX Coordinator, you will manage chat and email inquiries, ensuring patients receive clear, compassionate guidance. This role demands quick thinking and the ability to address problems directly, all within a fast-paced, mission-driven team. Your work will leave a lasting impact on patient care and satisfaction. Key Responsibilities:
- Offer warm, personalized assistance via chat and email
- Work with cross-functional teams to enhance patient experiences
- Provide clear onboarding support to new patients
- Assess and improve AI-driven responses for quality
- Record and communicate patient insights for process improvements Requirements:
- Customer-facing experience in high-volume environments
- Familiarity with Intercom or similar tools
- Telehealth background is beneficial
- Weekend work required from Saturday to Wednesday
- Robust written communication and problem-solving skills Help Felix maximize patient engagement and enhance healthcare experiences across Canada. #J-18808-Ljbffr

📌 Felix Remote Cx Coordinator Position (Quebec City)
🏢 Felix
📍 Quebec City