Excel in providing technical support as a Level 2 Support Engineer for Avaya Aura at a major transportation company in Etobicoke, Ontario. This contract offers an opportunity to refine your skills and make a difference.
Software International (SI) is actively recruiting a Level 2 Support Engineer to tackle technical challenges and support client needs for Avaya Aura products. Your role will include diagnosing issues, working collaboratively with clients, and enhancing service delivery through training and system improvements. This position is crucial for ensuring high-quality support and client satisfaction.
Key Responsibilities:
• Deliver technical support for Avaya Aura solutions
• Resolve client issues promptly and professionally




• Collaborate with Level 1 support on advanced problems
• Execute root cause analysis with prevention strategies
• Document and update technical procedures accurately
Requirements:
• Degree in Computer Science or a related area
• At least 3 years of Avaya Aura support experience
• Avaya certification preferred
• Proficiency in VoIP protocols such as SIP
• Excellent communication and troubleshooting skills
Bring your expertise in Avaya systems to this rewarding team setting in Etobicoke.
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📌 Avaya Aura Support Engineer Contract (Toronto)
🏢 Tech Talent International
📍 Toronto