Become an essential part of the Town of Ajax as an IT Support Analyst, where you'll troubleshoot technical problems and ensure the efficiency of IT services. Drive user satisfaction as the first point of contact for support inquiries.

In this full time position, you’ll address technical issues, log incidents, and fulfill service requests. A background in Information Technology with 2-3 years of relevant experience is preferable. You will also create user documentation and conduct training, playing a pivotal role in community IT services.

Key Responsibilities:



• Diagnose technical issues through various support channels • Document and prioritize reported incidents and problems • Assist with account management and software installations • Prepare devices for new hires and manage asset tracking • Follow up on incident resolutions to provide timely updates

Requirements: • Community College diploma in Information Technology • Minimum 2-3 years in an IT support role • Driving license (G Class) is required • Strong understanding of ITIL and support concepts • Background with Windows 11 and M365

Support technical operations with your communication skills and IT knowledge at the Town of Ajax. #J-18808-Ljbffr

📌 IT Support Analyst in Ajax (Whitby)
🏢 Town of Ajax
📍 Whitby