Elevate the customer experience at Airbnb as a Premium Support Customer Specialist in Ireland. This full time role demands high-level bilingual service in English and French. As a CS Specialist in Premium Support, you will manage intricate customer cases and engage with users and internal teams, ensuring seamless interactions. With a minimum of three years in customer service roles, particularly addressing high-profile clientele, you'll need strong problem-solving skills and proactive service delivery. Flexibility and adaptability will be crucial as you navigate the evolving demands of this position. Key Responsibilities:



- Provide top-tier support through varied communication channels - Ensure complete resolution of complex customer issues - Personalize approaches and anticipate guest needs - Document best practices for team knowledge - Collaborate across teams to enhance service delivery Requirements: - Minimum 3 years in customer service with hospitality preferred - Bilingual proficiency in English and French mandatory - Experienced with technology platforms and CRM systems - Willingness to adjust to changing schedules - Excellent listening and interpersonal skills Utilize your skills in customer service and analytics to make a significant impact at Airbnb. #J-18808-Ljbffr

📌 Airbnb Premium Support Customer Specialist (Ottawa)
🏢 Airbnb
📍 Ottawa