Join Scotiabank as a Customer Care Advisor in Ottawa, balancing your office and remote work for ultimate flexibility. Drive customer satisfaction through first-class service.

The Scotiabank Customer Contact Centre seeks a proactive advisor who is passionate about service excellence. In this role, you will assist customers with banking inquiries, providing detailed support and guidance. This position combines a commitment to customer service with opportunities for professional development in an award-winning culture.

Key Responsibilities: • Engage with customers via inbound phone calls • Identify specific banking needs and offer tailored advice • Assist clients by solving complaints and navigation issues • Use diverse resources to enhance customer support • Multitask proficiently across several internal platforms

Requirements: • Solid passion for customer service • High school diploma or equivalent required • Experience managing multiple inquiries effectively • Natural ability to connect with customers by phone • A self-motivated approach to service improvement

Contribute to Scotiabank's legacy by enhancing customer experiences in a supportive, inclusive team. #J-18808-Ljbffr

📌 Ottawa Customer Care Advisor Position (Montreal)
🏢 Scotiabank
📍 Montreal