Elevate customer experiences as the Manager of Customer Resiliency Operations at Capital One Canada, located in Toronto. Drive innovation and lead a team dedicated to solving complex customer challenges.
In this role, you will manage Operations Associates while overseeing relationships with third-party agencies. Your focus will be on continuous improvement initiatives, strategic execution, and optimizing recovery performance in compliance with regulations.
Key Responsibilities: • Oversee the day-to-day management of operations • Execute strategic plans for agency and law firm networks • Introduce new technologies for operational efficiency • Deliver performance improvements and manage costs • Liaise with internal stakeholders for support
Requirements: • 10+ years in business strategy implementation • At least 5 years in cross-functional roles • Experience managing outsourced supplier partnerships • Proven capabilities in workforce analytics • Robust decisive and influential communicator
Lead with integrity and foster a customer-first culture while optimizing service delivery. #J-18808-Ljbffr
📌 Lead Customer Operations Team at Capital One (Winnipeg)
🏢 Capital One Group
📍 Winnipeg
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