With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver quick, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Core Duties

- Assistin unloading trailers and verify freight against manifests
- Scan, sort, and process packages, including defective items and returns
- Conduct van audits and support sorting operations
- Support andassistshipping, receiving, dispatching, and inventory management
- Support and maintenance warehouse systems and ensure operational efficiency.
- Process returns and complete required documentationin accordance withSOPs
- Handle customer pickups and (front deskassistanceto customer)
- Resolve delivery issues by following SOPs and coordinating with relevant teams
- Escalatespecial casesto management when needed
- Print labels and prepare required documentation
- Process broker returns and return-to-clients shipments
- Prepare daily reports andmaintainaccuraterecords
- Perform data entry tasks as needed.
- Train and mentor new employees
- Collaborate with Operations teams to uphold quality standards
- Complete supervisor-assigned tasks asrequired




- Maintain a clean, organized and hazard-free work environment
- Comply withall Health & Safety protocols
- Provide support for clients and IDCs
- Respond to customer inquiries via phone and email
- Process customer service email requests
- Other duties as assigned

Work Environment

Fast-paced warehouse setting with shift-based schedules.

Why Join Intelcom | Dragonfly?

- Short- and medium-term growth opportunities
- Group RRSP program
- Employee Assistance Program

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

Intelcom

Making e-commerce delivery fast and reliable, with flexible, sustainable solutions at scale powered by an agile network.

Intelcom | Dragonfly is a leading Canadian last-mile logistics provider, specializing in e-commerce with innovative technology and a network of independent contractors.

Transportation, Logistics, Supply Chain and Storage

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📌 Operations Coordinator (Edmonton)
🏢 Intelcom
📍 Edmonton