Elevate your career with OPENLANE as a Remote Bilingual Automotive Technical Specialist. Leverage your expertise in automotive diagnostics while delivering outstanding customer support. This role is perfect for candidates with at least two years of hands-on automotive experience, particularly as a Service Technician or Damage Appraiser. As a key member of the Arbitration team, you will act as a neutral judge in disputes, using robust analytical skills to ensure satisfactory resolutions through customer interactions. Key Responsibilities: - Validate vehicle conditions from comprehensive reports - Serve as a neutral party in customer arbitration - Clearly communicate resolutions to all stakeholders - Educate on vehicle best practices and expectations - Foster collaboration with inspection teams Requirements: - Fluent in English and French - 2+ years in automotive technical roles - Committed to working within EST hours - Excellent written and verbal communication skills - Proficient in using CRM software Use your bilingual communication and automotive insight to drive enhanced outcomes for customers at OPENLANE. #J-18808-Ljbffr