- Support delivery of an exceptional client experience for prospective clients, clients, tenants, and site users.
- Provide coordination and administrative support for client engagement, community-building activities, onboarding, communications, events, and client service processes.
- Develop and maintain relationships with prospective clients, clients, tenants, and site users.
- Respond to inquiries and provide information about COVE programs, services, facilities, and opportunities.
- Serve as the primary contact for client inquiries and service requests, resolving or escalating issues.
- Facilitate networking, engagement, and knowledge-sharing opportunities.
- Gather client feedback and support continuous improvement initiatives.
- Support client development and occupancy initiatives through introductory discussions, prospect follow-up, site tours, and stakeholder coordination.
- Coordinate client onboarding and offboarding, including policies, services, amenities, and site procedures.
- Coordinate and conduct site tours, introductory meetings, and orientation sessions.
- Coordinate and deliver workshops, networking events, information sessions, community-building initiatives, and other events.
- Collaborate with internal teams and external partners on event planning, promotion, logistics, and execution.
- Maintain the CRM system, record interactions and follow-ups, ensure data integrity, and produce and analyze reports.
- Monitor client engagement metrics and prepare reports, summaries, and recommendations.
- Use client management systems, event registration tools, and related databases.
- Coordinate client access to shared facilities, equipment, amenities, coffee stations, kitchenettes, and other site resources.
- Provide administrative support for client services, records management,



communications, and day-to-day site administration.
- Coordinate client-related logistics and service requests for timely resolution.
- Support COVE’s Occupational Health and Safety management system and committee.
- Recommend improvements to client experience processes, procedures, and service standards.
- Ensure compliance with COVE policies and procedures, including human resources, safety, and operational standards.
- Take on additional responsibilities supporting COVE programs and strategic initiatives.

Requirements

- Bachelor's degree or diploma in Business Administration or a related field.
- Minimum of 3 years’ experience in customer experience, tenant or membership management, client relations, hospitality, or a related field.
- Strong customer service orientation and commitment to delivering an exceptional client experience.
- Proven ability to develop and maintain strong working relationships with clients, demonstrating excellent client-facing and interpersonal skills.
- Highly motivated, analytical, and detail-oriented, with the ability to manage multiple priorities and meet deadlines in a dynamic environment.
- Demonstrated initiative, sound judgment, a strong work ethic, and the ability to identify and proactively mitigate risks.
- Strong team player with excellent organizational planning and time management skills.




- Ability to handle confidential and sensitive information with discretion and professionalism.
- Demonstrated exceptional organizational, verbal, and written communication skills, with poise and professionalism to client interactions.
- Advanced digital proficiency, including Microsoft Office Suite (Word, Excel, PowerPoint), with the ability to learn new processes and systems quickly.
- Experience managing CRM systems is required, including reporting features; experience with HubSpot is considered an asset.
- Experience in an innovation-focused workplace or a technology sector is an additional asset.
- Relocation costs are not supported.

Core Competencies

Demonstrates strong client relationship management and exceptional customer service skills, with a focus on client engagement, onboarding, and continuous improvement initiatives. Proficient in CRM systems and advanced digital tools, ensuring effective communication and coordination across various client services.

Highest-signal resume keywords

- Client Relationship Management
- Customer Service Orientation
- CRM System Management
- Event Coordination
- Organizational Planning

ATS Optimization Keywords

Hard Skills

- Client Engagement
- Onboarding Coordination
- Data Analysis
- Reporting
- Event Planning

Soft Skills

- Interpersonal Skills
- Communication Skills
- Detail-Oriented
- Time Management
- Team Collaboration

Certifications & Qualifications

- Bachelor's Degree in Business Administration

Industry Keywords

- Customer Experience
- Tenant Management
- Client Relations
- Hospitality
- Occupational Health and Safety

Tools & Technologies

- Microsoft Office Suite
- CRM Systems
- Event Registration Tools
- HubSpot

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📌 Client Success Associate (Dartmouth)
🏢 Jobtailor
📍 Dartmouth