Become a pivotal part of Engage's team as a Technical Operations Engineer, dedicated to delivering outstanding technical support. Your expertise in incident management will be crucial in addressing client needs efficiently.
In this role, you will assist Management in maintaining best-in-class client support, acting as the first contact for technical inquiries. You will be responsible for managing ticket queues, resolving incidents, and ensuring compliance with operational processes. Your ability to prioritize tasks and communicate effectively with clients will drive successful outcomes.
Key Responsibilities:
• Act as the first point of contact for technical queries
• Manage incidents and escalations via Engage ITSM




• Provide detailed documentation for client issues
• Ensure closure of support tickets meeting client satisfaction
• Collaborate with internal teams on escalated incidents
Requirements:
• Bachelor’s degree in a related discipline
• 1-2 years in a technical support role
• Experience with ITSM systems and AWS
• Familiarity with Linux commands and MySQL queries
• Strong problem-solving and communication skills
Enhance your skills and support clients effectively in this energetic role at Engage.
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📌 Engage Technical Support Engineer Role (Markham)
🏢 Engage People
📍 Markham