Apply your customer service expertise at Robinhood as a Customer Experience Associate on the Resolutions Desk. This role offers live support to agents, navigating inquiries across chat, email, and phone.

In this entry-level position, you'll assist Robinhood's Customer Experience team by resolving escalated cases and answering agent questions in real-time. Your role is crucial in educating agents to handle future inquiries independently. Robust communication, critical-thinking skills, and empathy are essential as you engage with agents and customers alike.

Key Responsibilities: • Serve as a live contact for CX agents via chat, email, and phone • Resolve straightforward escalations,



building experience for complex cases • Educate agents through a teaching approach for future queries • Identify situations needing supervisor involvement and escalate as needed • Log interactions accurately for seamless case history transitions

Requirements: • Experience in a customer-facing role • Strong communication skills, both written and verbal • Ability to follow documented policies on live escalations • Developing problem-solving and critical-thinking skills • Strong organizational skills in logging case details

Leverage your customer service skills at Robinhood and help drive excellent agent support in a pioneering finance atmosphere. #J-18808-Ljbffr

📌 Customer Experience Associate - Resolutions Desk (Prince Edward County)
🏢 Robinhood
📍 Prince Edward County