Be a pivotal influence on customer satisfaction at REW.ca as our Customer Experience Lead. Enhance onboarding and engagement using your expertise with customer success strategies.
REW.ca seeks a passionate Customer Experience Lead to drive engagement and ensure customers realize full value from our real estate services. In this hybrid role, you’ll engage at key lifecycle moments, gather feedback, and foster lasting relationships. Collaborate with cross-functional teams to continually mold customer experiences.
Key Responsibilities:
• Optimize onboarding and create educational resources
• Monitor engagement metrics and customer satisfaction
• Conduct check-ins to confirm goal progression
• Advocate for customer feedback within teams
• Participate in strategic planning and insights analysis
Requirements:
• 2+ years in customer experience or success
• Proactive, solution-oriented mindset
• Solid analytical skills with data interpretation
• Proficiency with CRM tools like Intercom
• Ability to collaborate with various departments
Utilize your skills to enhance customer journeys at REW.ca and strengthen our community ties.
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📌 Customer Experience Lead Role at REW.ca (Vancouver)
🏢 REW
📍 Vancouver