Elevate customer engagement as the Sales Manager at Michaels in Edmonton-Northeast, AB. Drive sales excellence and oversee operations while delivering top-notch customer experiences.
Support the Store Manager in leading team performance and adhering to standard operating procedures. Your leadership will be vital in executing company policies, driving customer satisfaction, and achieving key service KPIs. This role involves maintaining high operational standards and coaching staff on the art of selling to boost conversion rates.
Key Responsibilities:
• Assist in managing adherence to standard operating procedures
• Model and coach best practices for customer service
• Maintain floor leadership during Manager-on-Duty coverage




• Oversee productive use of POS and Self-Checkout systems
• Promote customer enrollment in the Loyalty Rewards Program
Requirements:
• 3+ years retail leadership experience
• Ability to stand and move throughout the store
• Capable of lifting up to 50 pounds
• Experience in fast-paced, customer-focused environments
• Availability for nights, weekends, and early mornings
Become a vital part of the Michaels team, driving operational excellence and customer satisfaction.
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📌 Sales Manager Coverage at Michaels Edmonton
🏢 Michaels Stores
📍 Edmonton