Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance. Title: Director, Client Experience Design & Strategy - CX Management Office Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. We are on a mission to continue to transform our client experience function into a key value driver for Scotiabank. The Client Experience Management Office (XMO) is pivotal in driving growth and retention by delivering exceptional client experiences that build confidence at every stage of the client journey. Both client and employee satisfaction are at the heart of what we do.
Our goal is to reimagine how we serve our clients end to end. We have an prospect to turn moments of friction into moments of trust. As a Director Client Experience Design & Strategy, you will play an active role in the XMO team focusing on creating and driving the vision and roadmap for journey execution. You will contribute to the long-term Canadian Banking client strategy, proactively collaborating with Channel and Product leaders, Marketing, and other key stakeholders to deliver great experiences that fuel growth. Is this role right for you? In this role, you will: Work across the team to support the development of a comprehensive CX Strategy for the Canadian