Become an Operations Specialist with the CARDs EAC Team at RBC in Montréal. This full-time role demands your communication and analytical skills to provide accurate credit card policy information.
As an Operations Specialist in the CARDs EAC Team, you will manage high call volumes while ensuring superior client service. Your responsibilities include delivering precise guidance on credit card products and troubleshooting with partners to fulfill client requests. This position offers flexible shifts, allowing you to work effectively within the specified business hours.
Key Responsibilities:
• Provide accurate credit card policy information at first contact
• Resolve problems efficiently by utilizing available resources
• Demonstrate strong analytical skills while multi-tasking
• Fulfill various client requests related to credit card products
Requirements:
• Proven ability to handle high call volumes successfully
• Strong technical skills for troubleshooting systems/applications
• Adaptability and willingness to learn new skills
• Effective communication with internal partners
• Available for adaptable shifts including evenings and weekends
Leverage your expertise in customer service and credit card solutions as an Operations Specialist at RBC in Montréal.
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