Join us as a Customer Billing Specialist, utilizing your skills in customer service and collections in a hybrid setting. This position emphasizes resolving billing inquiries through effective communication.
In this role, you will engage with both residential and commercial customers to handle inquiries and collections. Robust analytical and problem-solving skills will aid in troubleshooting billing discrepancies. Your experience within a utility environment will enrich the customer experience through accurate account management.
Key Responsibilities: • Handle inbound and provide timely assistance to customers • Make outbound calls for collections and payment negotiations • Analyze and resolve billing and account issues effectively • Validate customer data for accurate billing processes • Review and manage billing adjustments efficiently
Requirements: • Strong communication and customer service skills • Experience handling high-call volumes in billing • Proven outbound collections experience • Knowledge of utility billing mechanisms preferred • Ability to professionally address escalated issues
Influence the customer journey by resolving billing concerns in this essential role. #J-18808-Ljbffr