Position Type: Casual - Occasionnel

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Closing date: 2026-09-17

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Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.

With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

We are proud to invest in communities to help address some of Canada’s most pressing physical and mental health care challenges.

As an employee of Medavie Health Services, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.

About MEDACOM Atlantic: We are currently seeking Communication Officers for our Charlottetown base.

Medacom Atlantic

is a subsidiary of Medavie Health Services, and operates as Prince Edward Island’s Primary Public Safety Answering Point (PSAP); answering all 911 calls for the province.

Medacom Atlantic

provides emergency and non-emergency dispatch service for Island EMS (ground ambulance) and 34 volunteer fire departments across the Island. We operate fast-paced communications, community support services, and 911 emergency medical care on Prince Edward Island.

Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians. With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

Medacom Atlantic

provides a 10-week paid training program that instills confidence,



high-skilled communication techniques, and proper procedure for every emergency situation. If you are successful throughout our recruitment process, you must be capable of achieving your Emergency Medical Dispatching license with Priority Dispatch.

Working Conditions:

Unionized environment

As Medacom Atlantic is a 24hr emergency service, the successful applicant must be available to work days, evenings, nights and weekends, and holidays

Must be able to work 10–12 hour shifts

Dress code: Uniform

uniforms are provided

Requirements:

Highschool Diploma (or equivalent)

Additional education in Communications is an asset

Work experience in a similar environment is an asset. For example:

Emergency medical training or work experience

Medical support/administration

Technology

Communications and/or Customer Service

Excellent English language

Excellent computer proficiency

Successful candidates must provide the following, issued within the last 60 days, before starting the EMD course.

Valid CPR Level C certification

Criminal Record Check

Standard Employment Hearing Assessment

Successfully complete aptitude test (Criti-call)

Successfully complete internal training (10 weeks) including:

Orientation

Emergency Medical Dispatcher Certification (EMD) course provided by the employer. Employees are responsible for maintaining certification every 2 years_._

Classroom & OJT program

English Language Testing

Bilingualism is an asset

Day-to-Day Responsibilities:

Reports directly to the Operations Manager

Answering and handling 911 calls (as per Standard Operating Procedures). This includes the provision of Emergency Medical Dispatch instructions for emergency situations such as CPR, childbirth, choking, bleeding control, etc. and more (through use of Medical Priority Dispatch System)

Delivering emergency service dispatching

Delivering high-quality customer service for all customers/patients





Monitoring and coordinating the movement of Island EMS resources

Booking and coordinating non-emergency ambulance transfers

Maintain daily reporting

Managing handoffs, off-load delays, out of province coordination, emergency department back logs, and shift over-runs

Building and maintaining strong relationships with the internal Shift Captains & Teams

Report on internal and external service inquiries (through reporting)

Collaborate with team members

Information sharing

Skills and Attributes:

Fluent in English with excellent listening and oral communication skills

Ability to thrive in a fast-paced work environment

Multi-tasking

Calm in high-stress work environments

Active listening

Excellent computer proficiency

Attention to detail

Documentation abilities

Critical thinking/decision making

Confidence in decision making

Organized

Possess a confident and strong telephone presence

Interpersonal Requirements:

Strong desire to help others through public service

Energetic

Confidence

In high stress situations you are calm, assertive when necessary, and able to quickly summarize information you receive

Collaborative

As an employee of Medavie Health Services, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an workplace free from discrimination and harassment for all employees.

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We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.

Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

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📌 Public Safety Communication Officer (Montague)
🏢 Medavie
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