Take the next step in your career with Fortinet as a Technical Support Specialist in Burnaby. Deliver top-notch technical assistance, manage escalations, and contribute to product solutions through expert customer service.

In this agile role, you'll join the Burnaby TAC Team, delivering exceptional support for Fortinet products like Fortigate. Your expertise in networking and security will help you analyze configurations, troubleshoot issues, and educate customers on best practices. Collaboration with development teams will allow you to replicate customer environments to identify solutions and publish knowledge-based articles.

Key Responsibilities: • Troubleshoot core Fortinet products,



primarily Fortigate • Analyze and recommend changes to configurations • Collect and evaluate customer system information • Manage communications and expectations until case closure • Contribute in creating knowledge-based articles

Requirements: • 0-2 years in technical support or system admin role • Strong knowledge of Windows, OSX, and Linux • Understanding of TCP/IP and routing protocols • Experience with firewalls and VPN products • Excellent communication skills, both written and verbal

Grow your technical troubleshooting skills and contribute to cutting-edge cybersecurity solutions at Fortinet. #J-18808-Ljbffr

📌 Technical Support Specialist at Fortinet (Winnipeg)
🏢 Fortinet
📍 Winnipeg