Position Summary
The Front Desk Administrator is the first point of contact for Mamas for Mamas, managing daily front-office operations, client intake, and administrative support to keep the office running smoothly.
Essential Duties and Responsibilities
- Enter and maintain accurate data in Salesforce
- Answer and route phone calls, respond to front-line emails, and relay messages promptly
- Greet clients and walk-ins, accept donations, and file information as appropriate
- Check in Karma Market clients
- Sort incoming donations
- Restock Karma Market shelves
- Maintain office and cleaning supply inventory, flagging reorder needs
- Maintain daily and weekly office cleanliness per the procedure manual
- Adhere to and help coordinate the volunteer and staff schedule
- Perform other administrative duties as assigned
Qualifications
- Solid organizational skills and attention to detail
- Comfortable with basic data entry (Salesforce experience an asset, not required)
- Clear, professional phone and email communication
- Ability to manage multiple interruptions calmly
- Discretion when working with clients in vulnerable circumstances
Core Competencies
- Reliability and punctuality
- Customer service orientation
- Basic tech comfort (email, phone systems, Salesforce)
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📌 Front Desk Administrator Mamas for Mamas (Kelowna)
🏢 Mamas for Mamas
📍 Kelowna
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