Step into the role of Client Support Analyst at CMiC, addressing customer software inquiries while developing strong professional relationships. Utilize your detail-oriented mindset to manage complex issues effectively.

CMiC is on the lookout for a Client Support Analyst to act as a customer liaison for software-related problems. Your role will involve answering queries, triaging issues according to severity, and providing guidance during investigations. The position requires excellent communication skills in French and a passion for problem-solving to foster product improvements through client feedback.

Key Responsibilities:



• Answer client questions and provide assistance • Triage and prioritize issues based on client needs • Facilitate web meetings to diagnose matters • Test and document software issues thoroughly • Collaborate actively in project meetings with teams

Requirements: • College/University Degree • Bilingual proficiency in French • Previous experience in a support or service role • Exceptional analytical and communication skills • Ability to thrive in a energetic work environment

Emphasize your skills in analysis and client service at CMiC, contributing to software excellence and client satisfaction. #J-18808-Ljbffr

📌 Client Support Analyst Role at CMiC (Winnipeg)
🏢 CMiC
📍 Winnipeg