Care Team Representative (English/French Bilingual)/Représentant de l'équipe d'assistance Join to apply for the Care Team Representative (English/French Bilingual)/Représentant de l'équipe d'assistance role at Sedgwick . By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work‑life balance. Here, there’s no limit to what you can achieve. PRIMARY PURPOSE To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to expediting the claims process and providing detailed claim notes on all calls, resolving issues with a one‑call/one‑person response,



and directing calls to the appropriate escalation path as needed. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Acts as primary liaison with callers from multiple client accounts within a shared‑services workplace. Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes. Performs claim intake and full‑service customer support within regulatory requirements, company, and client expectations at all times. Educates and informs the customer about documentation required to file/process a claim, required time frames,

📌 Care Team Representative (English/French Bilingual)/Représentant De L'Équipe D'Assistance (Quebec City)
🏢 Sedgwick
📍 Quebec City