Drive client retention as a Client Engagement Representative at GroupStrength in Winnipeg, MB. Leverage your robust communication abilities to enhance satisfaction and loyalty among clients.As a vital member of our team, you will connect with existing GroupHEALTH clients to understand their experiences and address any concerns proactively. This on-site position entails completing Client Experience surveys and collaborating with Client Service teams to ensure clients are well-supported. Your ability to problem-solve effectively will be key to fostering strong,
trusting relationships.Key Responsibilities:- Perform Client Experience surveys to gauge client feedback- Support clients through escalated situations in partnership with the Client Experience team- Log client interactions in our user-friendly CRM- Stay informed about Canadian employee benefits industry trends- Attend retention meetings to drive best practicesRequirements:- 3-5 years in customer retention or sales experience- Strong interpersonal and empathetic communication skills- Relevant education in business preferred but not required- Experience in group benefits insurance is a bonus- Familiarity with MS Office toolsJoin GroupStrength and enhance client relationships through effective communication and engagement.#J-18808-Ljbffr