Well.ca in Guelph, ON, is seeking a Customer Care Expert to provide exceptional service during a 12-month contract. This position requires a detail-oriented individual who enjoys solving customer issues.
Working from Monday to Friday, 1 PM to 9 PM, you will embody Well.ca’s mission of excellent customer service. With a high school diploma and 1-3 years of experience, you'll correct post-purchase issues while using in-house software for communications. Your role is crucial in turning first-time shoppers into loyal customers.
Key Responsibilities:
• Respond promptly to customer inquiries on calls
• Correct issues with empathy and responsiveness
• Assist customers using Well.ca’s software
• Coordinate with departments to resolve inquiries
• Escalate complex issues to senior support when needed
Requirements:
• Must have a high school diploma
• 1-3 years of customer care experience
• Robust written and verbal communication proficiency
• Proven ability to handle complex situations
• Familiarity with Microsoft Excel is a plus
Utilize your customer service talent to make a difference at Well.ca.
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📌 Customer Care Expert - Well.ca Guelph
🏢 Well.ca
📍 Guelph