Join Portable Electric as a Technical Support Lead in Vancouver, BC, and champion customer satisfaction through effective problem-solving and technical support. Be a crucial part of our committed Operations team.
In this full time role, you will engage directly with customers to resolve technical issues swiftly. With over 5 years of experience in a technical setting, you will ensure quality service, coordinate activities among teams, and develop improved support processes. Your collaboration with engineering and sales teams is vital to drive customer success and operational efficiency.
Key Responsibilities:
• Address technical inquiries and customer support requests
• Coordinate service activities for effective problem resolution




• Maintain service documentation and repair records
• Collaborate on process improvements with engineering
• Lead by example for technical support staff
Requirements:
• 5+ years in a technical support capacity
• Experience with industrial electrical systems
• Strong troubleshooting abilities
• Excellent organizational and communication skills
• Proven experience in customer-facing roles
Play a pivotal role in enhancing service quality and customer satisfaction at Portable Electric.
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📌 Technical Support Lead Role in Vancouver
🏢 Portable Electric
📍 Vancouver