Join ROCKWOOL as a Customer Service Supervisor based in Milton. Oversee a vibrant team, enhance service efficiency, and embody a customer-first ethos while working onsite.

In this role, you will manage a dedicated team of Customer Service Representatives, providing guidance and real-time support. With a focus on performance metrics and service level management, you'll address customer needs effectively and mentor team development. Collaborating with cross-functional partners ensures a cohesive service experience.

Key Responsibilities: • Supervise daily operations of Customer Service Representatives • Provide coaching and ongoing performance feedback • Resolve escalations and enhance customer satisfaction • Ensure accurate processing of orders and inquiries • Promote a positive culture focused on customer service

Requirements: • 2-5 years of experience in customer service supervision • Strong communication and interpersonal skills • Experience with performance metrics and service management • Proficiency in SAP and CRM systems • Ability to manage in a fast-paced workplace

Drive improvement and cultivate a culture of excellence at ROCKWOOL in Milton. #J-18808-Ljbffr

📌 Supervisor, Customer Service at ROCKWOOL (Winnipeg)
🏢 ROCKWOOL International A/S
📍 Winnipeg