Join Geotab's team as a Technical Support Specialist, leveraging your bilingual skills to assist customers with technical support. This exciting hybrid role requires problem-solving and technical acumen.
In this vital role, you will thrive in a dynamic support environment, addressing complex technical queries while ensuring satisfactory resolutions. Geotab, a leader in connected transportation, is looking for someone with a background in computer science or engineering, who can provide critical support for hardware and software issues across various integrated technologies.
Key Responsibilities:
• Provide expert support for Geotab and partner products • Diagnose and resolve connectivity and software issues • Document support cases and escalations appropriately • Collaborate with technical teams for effective solutions • Uphold customer data protection and confidentiality
Requirements: • Bilingual in English and Portuguese • Experience in customer service or technical support (1-3 years) • Proficient with Excel; knowledge of Google Suite • Solid interpersonal skills for client engagement • Ability to adapt to a 24/7 service model
Utilize your technical expertise and language skills at Geotab to elevate customer support experiences. #J-18808-Ljbffr