Elevate your career as a Customer Success Manager with SPS Commerce, where you'll manage a diverse portfolio of 200+ CPG brands. This hybrid role focuses on driving customer engagement and scalable success processes.
In this position on the Customer Success Team, you will support Emerging Markets by nurturing a portfolio of accounts with net ships up to $2M. Key responsibilities involve executing onboarding processes, monitoring account health, and implementing strategic recommendations. You will leverage tools such as Claude AI to optimize operational tasks and enhance overall customer satisfaction.
Key Responsibilities:
• Manage 200+ CPG brand accounts for engagement success
• Execute onboarding and success planning for customers




• Monitor health metrics to identify at-risk customers
• Implement campaigns to expand product and service utilization
• Track customer satisfaction and report on key CS metrics
Requirements:
• High school diploma; Bachelor’s degree preferred
• 1-2 years relevant experience in customer-facing roles
• Familiarity with SaaS models and customer support
• Solid communication skills for diverse audiences
• Organized with a detail-oriented approach to tasks
Shape the future of customer engagement at SPS Commerce!
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📌 Customer Success Manager at SPS Commerce (Toronto)
🏢 SPS COMMERCE
📍 Toronto