Become a key part of Jonas Software as a Bilingual Technical Support Specialist in North York. Provide exceptional technical assistance to our French and English-speaking customers in a hybrid work model.
As a Tier 1 Bilingual Support Specialist, you'll serve as the first contact for customers in both languages, troubleshooting various technical issues. Your role includes gathering information, escalating complex cases, and ensuring a high-quality customer experience. You’ll be instrumental in documentation and maintaining service level agreements.
Key Responsibilities: • Provide support via phone, email,
and chat in French and English • Troubleshoot configuration errors and access problems • Document detailed customer information for accuracy • Offer guidance and basic product education • Escalate unresolved cases to Tier 2 support
Requirements: • Fluent in both English and French • Minimum 2 years experience in technical support • Familiar with ticketing systems like Zendesk • Basic understanding of databases and Linux • Excellent communication and troubleshooting skills
Embrace the prospect to enhance technical and customer skills with Jonas Software in a dynamic hybrid setting. #J-18808-Ljbffr
📌 Bilingual Technical Support Specialist in North York (Winnipeg)
🏢 Jonas Software
📍 Winnipeg
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