Elevate client experiences as a Technical Support Architect with Assent, where your expertise in troubleshooting and communication drives customer satisfaction. This senior-level role offers a hybrid work model with a focus on advanced AI solutions.

As a vital team member at Assent, you will manage technical escalations and mentor junior support specialists. Your analytical skills will aid in resolving complex customer issues while collaborating with Engineering and Product teams for cutting-edge solutions. The emphasis on AI-driven workflows ensures that you will be at the forefront of technical support advancements.

Key Responsibilities:



• Manage high-priority customer technical escalations effectively • Analyze application code to troubleshoot and resolve issues • Collaborate with Engineering to validate findings and develop solutions • Mentor junior team members to enhance overall support capabilities • Provide actionable insights to Product Management for improvements

Requirements: • Bachelor’s degree in Computer Science or related field • 5-7 years in technical support, preferably within SaaS • Strong skills in API integrations and SQL databases • Excellent problem-solving and communication skills • Experience with AI-driven support technologies preferred

Bring your technical support expertise and a commitment to customer satisfaction to Assent’s innovative team. #J-18808-Ljbffr

📌 Technical Support Architect at Assent (Winnipeg)
🏢 Assent
📍 Winnipeg