Join Geek+, a global leader in AMR solutions, as a Service Project Manager. Leverage your technical customer service skills to enhance client experiences in the logistics sector.

Based out of Atlanta, Georgia, this role supports customer inquiries and drives effective issue resolution. You'll collaborate closely with technical teams and engage in financial management to optimize service delivery and project performance. Here, your impact on both customer satisfaction and organizational success is paramount.

Key Responsibilities: • Respond to customer inquiries via phone, email, and chat • Drive resolution for customer escalations and project issues • Document and manage service tickets efficiently • Collect customer feedback for product improvements • Collaborate with sales and operations teams for seamless support

Requirements: • Minimum 2 years in customer service in a technical field • Strong communication and interpersonal skills • Ability to diagnose basic technical issues • Familiarity with ticketing systems and practices • Bilingual in Chinese and English

Elevate your career with Geek+ by enhancing customer service and technical support skills in this dynamic setting. #J-18808-Ljbffr

📌 Service Project Manager at Geek+ (Winnipeg)
🏢 Geekplus America
📍 Winnipeg