Elevate your career as a Senior Developer for ServiceNow CSM at EDC, focusing on secure and scalable CSM solutions within a hybrid work model. Make a difference by enhancing workflows and customer experiences.

At EDC, we are looking for an experienced developer to join our Digital & Technology Solutions team. You will lead the design and implementation of cutting-edge ServiceNow Customer Service Management solutions, ensuring they are scalable and secure. Collaborate with cross-functional teams to align business needs with technical architecture and best practices.

Key Responsibilities: • Design and develop ServiceNow CSM solutions,



including workflows and playbooks • Translate technical requirements into scalable solutions • Lead decomposition of complex initiatives into deliverable components • Build secure integrations with enterprise platforms • Mentor team developers and promote best practices

Requirements: • University degree in IT or related field • 7+ years in software engineering; 5+ years in ServiceNow • Experience with Agile methodologies and enterprise case management • Strong knowledge of ServiceNow CSM and integrations • Proven ability to troubleshoot and analyze complex issues

Showcase your expertise in ServiceNow while driving innovation at EDC, enhancing our customer service capabilities. #J-18808-Ljbffr

📌 Senior Developer for ServiceNow CSM (Winnipeg)
🏢 Export Development Canada | Exportation et développement Canada
📍 Winnipeg