Join Prophix as the Customer Success Director and drive impactful change for finance teams globally. This leadership role requires strategic vision and a commitment to enhancing customer experiences.

As the director, you will lead a diverse team dedicated to improving customer health scores and retention metrics. You will be the key partner for customers post-implementation, ensuring they derive maximum value from Prophix solutions. Your collaboration across product and customer segments will help refine the customer journey and support growth strategies.

Key Responsibilities:



• Lead and manage the global Customer Success team • Drive Gross Revenue and Net Revenue Retention goals • Develop scalable success programs and playbooks • Oversee customer escalations and support strategic accounts • Collaborate cross-functionally to enhance customer interactions

Requirements: • At least 7 years in Customer Success leadership • Experience with GRR and NRR metrics • Solid background in global success strategy execution • Effective coaching and team management skills • Proven ability to engage C-suite stakeholders

Maintain high customer satisfaction and foster loyalty at Prophix as you lead this initiative. #J-18808-Ljbffr

📌 Prophix Customer Success Director Position (Winnipeg)
🏢 Prophix
📍 Winnipeg