Overview
Work Term: Permanent
Work Language: English
Hours: 32 to 40 hours per week
Education: No degree, certificate or diploma
Experience: 1 year to less than 2 years
Work setting
Hotel, motel, resort
Tasks
Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Exchange foreign currency
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service
Computer and technology knowledge
Word processing software
Computerized bookkeeping system
Central reservation system (CRS)
Spreadsheet
Internet
Security and safety
Criminal record check
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure
Personal suitability
Client focus
Dependability
Efficient interpersonal skills
Flexibility
Judgement
Organized
Reliability
Team player
Resourcefulness
Screening questions
Are you available to start on the date listed in the job posting?
Do you have experience working in this field?
Employment terms options
Evening
Employment terms options
Morning
Day
Weekend
Health benefits
Dental plan
Disability advantages
Health care plan
Paramedical services coverage
Vision care benefits
Financial advantages
Group insurance advantages
Registered Retirement Savings Plan (RRSP)
Long term benefits
Long-term care insurance
Other benefits
Other benefits
Team building opportunities
Parking available
Support for newcomers and refugees
Participates in a government or community program or initiative that supports newcomers and/or refugees
Does not require Canadian work experience