ICO Bath is a Canadian supplier of premium bathroom products, including heated towel warmers, accessories, vanities, and sinks. We are looking for a dependable, organized, and customer-focused Customer Service Associate to join our in-person team in Pilot Butte.

This is a hands-on role for someone who enjoys being the person customers and internal teams can count on. You will help customers with orders, product questions, shipments, returns, and service concerns, while working closely with Sales, Operations, and Shipping to ensure requests are handled accurately and followed through to completion.

What you’ll do:
Respond to customer and dealer inquiries by phone and email regarding products, pricing, inventory, orders, and shipments
Process and track customer orders, ensuring details are accurate and communicated clearly
Coordinate service requests, returns, shipping claims, and credits from initial inquiry through resolution
Provide order updates and follow-up on outstanding customer requests
Generate invoices, process credit-card payments, and assist with other administrative tasks
Maintain clear, accurate records of customer interactions and open issues




Identify recurring customer or product concerns and bring them forward to help improve the customer experience

You’ll be a great fit if you
Have experience in customer service, order processing, inside sales, administration, or a similar rapid-paced support role
Communicate clearly and professionally, both verbally and in writing
Are organized, detail-oriented, and reliable with follow-through
Can manage several requests at once while keeping track of the details
Stay calm, helpful, and solutions-focused when handling challenging situations
Are comfortable learning recent systems and working with software
Enjoy working as part of a team and taking initiative when something needs attention

Experience with ERP, order-management, or shipping systems is an asset, but training on ICO Bath products, systems, and processes will be provided.

This is an in-person position based in Pilot Butte, Saskatchewan. Applicants must be able to reliably commute to the workplace.

Work location: In person

Pay: From $65,000.00 per year

Benefits:
In office parking
Profit sharing

Work Location: In person

📌 Customer Service Associate Regina
🏢 ICO Bath
📍 Regina