Toronto Event Rentals is a leading provider of high-value equipment for corporate events across the GTA. We are seeking a skilled, organized, and detail-oriented Customer Service Representative to join our team.
Schedule (Seasonal Position)
Due to the seasonal nature of our business, hours vary by season:
Part-Time (Off-Season): Monday–Thursday, 8:00 AM – 3:00 PM
Full-Time (High Season): Monday–Friday, 8:00 AM – 3:00 PM
Candidates must be adaptable and available to transition between part-time and full time based on seasonal demand. We are looking for a candidate who is interested in a long-term position and growing with our company.
Applicants must be legally entitled to work in Canada
Compensation & Training
Starting at $20/hour (6-month probation period)
$21/hour after successful completion of probation
An additional raise may be considered after 1.5 years, based on performance
Training will be provided in the probation period.
Key Responsibilities
Respond to client inquiries via phone and email.
Prepare quotes, invoices, and rental agreements.
Send invoices and prepare refunds if requested.
Coordinate event details and logistics with clients and internal teams.
Keep client files and order details organized in our system.
Ensure high-level customer satisfaction through clear communication and follow-up.
During slower periods, assist with light office and showroom tasks such as taking product photos and helping with inventory counts to support the team and maintain consistent hours.
Qualifications & Skills
Minimum 2+ years of customer service experience (event industry experience is an asset)
Solid written and verbal communication skills in English
Tagalog-speaking candidates are strongly preferred, as Tagalog is an asset for communication with members of our team and/or clientele.
Exceptional organizational and time-management abilities.
Ability to manage multiple projects and deadlines simultaneously.
High attention to detail.
Professional demeanor with strong problem-solving skills.
Comfortable using CRM systems and Microsoft Office (including Excel) and Google Workspace.
Reliable and adaptable, with the ability to work part-time in slower seasons and full-time during peak season.
Pay: From $20.00 per hour
Benefits:
Casual dress
On-site parking
Work Location: In person
📌 Customer Service Representative Toronto
🏢 Toronto Event Rentals
📍 Toronto
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