Drive customer success as a Senior Customer Experience Associate at Scotiabank's Sky Pointe Branch in Calgary, Alberta. Engage with customers and provide solutions to meet their financial needs effectively. In this essential role, you will serve as the branch's first point of contact and lead in providing outstanding service. Your responsibilities include triaging customers, uncovering their needs, and promoting digital banking solutions to enhance their experience. Success in a target-based setting is crucial, as well as your willingness to support a collaborative team. Key Responsibilities:
Act as lobby leader to assist and prioritize customers
Identify easy sales and fulfill branch targets
Introduce clients to mobile banking solutions
Build and nurture solid customer relationships
Contribute to a supportive team-focused work culture Requirements:
Experience in sales and financial advice is advantageous
Strong technical aptitude with digital banking tools
Previous banking experience is a valuable asset
Flexibility in scheduling availability is required
Commitment to providing exceptional customer service Become an integral part of Scotiabank’s mission to support customers in achieving their financial aspirations. #J-18808-Ljbffr