Take charge as the Director of Support Services at Aplin, focusing on developing a robust technical support organization. Enhance customer satisfaction and operational processes within a growth-stage software company.
This role calls for a seasoned support leader dedicated to driving team excellence, customer engagement, and cross-departmental collaboration. You'll implement scalable processes that significantly improve customer outcomes while mentoring a distributed team committed to high performance.
Key Responsibilities: - Lead, mentor, and foster accountability within the support team - Optimize processes for efficiency and quality resolution - Champion customer communication and experience standards - Collaborate with Product and Engineering for continuous improvement - Monitor support trends and report to leadership
Requirements: - 5+ years in technical or customer support leadership - Expertise in support operations and service quality metrics - Experience working with product and engineering teams - Robust skills in communication and team management - Ability to lead remote support teams
Strive for excellence in support services and customer experience at Aplin.#J-18808-Ljbffr

📌 Director Of Support Services Role Riviere Des Prairies—pointe Aux Trembles (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 David Aplin Recruiting
📍 Riviere-des-Prairies—Pointe-aux-Trembles