Lead exceptional customer interactions at Knix as a Customer Experience Lead. This role is centered on fostering an uplifting and confident shopping atmosphere. In your role, you will use your leadership skills to create a welcoming and supportive space for customers while driving sales and enhancing team performance. Navigating high-traffic periods, you will support your team in achieving targets while ensuring customers leave with products suited to their unique needs. Your dedication to the Knix brand will create lasting customer loyalty. Key Responsibilities:
Create a supportive workplace in fitting rooms and on the sales floor
Lead training for Sales Associates to improve service
Monitor real-time sales data to coach associates




Guide customers towards the right products through fittings
Address challenging situations with thoughtful solutions Requirements:
2+ years experience in retail leadership
Proven track record in motivating team success
Robust understanding of KPIs and sales strategies
Excellent interpersonal and conflict resolution skills
Available for versatile work hours Bring your passion for customer service and team leadership to Knix, where you can make a real impact in the apparel industry! #J-18808-Ljbffr

📌 Customer Experience Lead At Knix Toronto (Canada)
🏢 Knix
📍 Canada