Become the backbone of customer service at Moxy Montreal Centre-Ville as a Hospitality Guest Service Manager. Focus on exceeding guest expectations with a personalized touch. In this key role reporting to the Front Office Manager, you will ensure smooth operations at the front desk and guest services. Responsibilities include managing complaints, facilitating staff training, and providing personalized concierge services. This position requires both leadership qualities and a passion for hospitality. Key Responsibilities:
Manage guest services and front desk staff
Resolve guest issues with professionalism
Train staff on hotel service standards
Provide assistance with hotel amenities and events
Ensure compliance with health and safety procedures Requirements:
Diploma in hotel management or a relevant field
3 to 5 years of hotel management experience
Qualified appearance and conduct
Excellent negotiation abilities
Fluent in English and French, with solid communication skills Elevate guest satisfaction and hospitality standards at Moxy Montreal while enjoying a fun, energetic work setting. #J-18808-Ljbffr

📌 Hospitality Guest Service Manager Moxy Montreal
🏢 GEXEL Télécom International
📍 Montreal