Step into a rewarding position as a Bilingual Guest Service Agent at the Fairmont Château Laurier in Ottawa. This role requires fluency in both English and French to deliver exceptional guest experiences daily. At the Fairmont Château Laurier, your mission is to provide outstanding service while managing check-ins and checkouts effectively. You’ll support tour check-ins and be a vital member of the hotel's emergency response team. A robust focus on customer satisfaction is essential in this bustling setting with evening and holiday shifts. Key Responsibilities:
Deliver outstanding service to all guests
Manage the registration and checkout process
Support tour check-ins and guest group greetings
Generate essential reports for hotel operations
Uphold safety and service standards at all times Requirements:
Bilingual in English and French is essential
Previous experience in a similar front desk role
Excellent communication skills, both verbal and written
Proficient in cash handling
Familiarity with Opera, Property Manager, and Microsoft Office tools Utilize your bilingual skills and hospitality expertise at Fairmont Château Laurier to enhance guest satisfaction. #J-18808-Ljbffr

📌 Ottawa Bilingual Guest Service Agent Role
🏢 Fairmont Hotels and Resorts
📍 Ottawa