Enhance customer experiences as a Lease Portfolio Specialist at BMW/MINI Langley. Support sales teams and manage key customer engagements to maximize retention and upgrades.

This full-time position focuses on executing portfolio retention strategies and coordinating customer relationships. You'll engage with customers throughout their ownership journey, ensuring timely follow-ups and transparent communication. Collaborating with the Sales Management team, you will contribute significantly to dealership objectives while maintaining accurate records.

Key Responsibilities:
• Execute defined lease and finance outreach strategies
• Manage customers from initial contact through appointments
• Engage with customers on lease maturity and upgrades




• Coordinate smoothly between customers and sales staff
• Update and maintain accurate customer activity records

Requirements:
• Robust communication and organizational skills
• Background in automotive sales or customer retention preferred
• Familiarity with dealership CRM systems including Tekion
• Ability to manage multiple relationships effectively
• Comfortable in a high-pressure, performance-oriented workplace

Maximize customer satisfaction and retention as you grow your career at BMW/MINI Langley.
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📌 Full Time Lease Portfolio Specialist British Columbia
🏢 OpenRoad Auto Group
📍 British Columbia