Join Halton Healthcare as a Patient Experience Specialist, ensuring timely and compassionate responses to patient inquiries across multiple sites. Deliver exemplary service while promoting quality care and safety. In this permanent full-time role, you will provide first-line responses to patient feedback within Oakville, Milton, and Georgetown. The Patient Experience Specialist will collaborate with the Quality & Experience team, addressing minor issues and escalating major concerns promptly. Your solid communication and problem-solving skills will enable you to manage operational and clinical requests effectively. Key Responsibilities:
Respond to patient inquiries with warmth and professionalism
Capture and manage feedback through the occurrence reporting system
Coordinate meetings related to patient relations processes
Collaborate with ICT to resolve software issues
Escort patients and families to meetings in hospital locations Requirements:
Excellent verbal and written communication skills
Proven ability in data collection and reporting
Solid interpersonal and organizational skills
Capacity to prioritize multiple tasks in a fast-paced setting
Proficiency in computer applications and databases Utilize your skills to enhance patient experiences while working in a collaborative environment committed to continuous improvement. #J-18808-Ljbffr